Privacy Policy

HAIL Europe

In this privacy statement, HAIL EUROPE B.V., registered in the trade register of the Chamber of Commerce under number 76914917, with statutory office in Alkmaar and business address at (1821 SE) Alkmaar, Barnsteenstraat no. 9, reachable at phone number +31 (0)72 - 520 50 68 and email address info@hail-europe.com, hereinafter referred to as ‘’HAIL EUROPE’’, explains which personal data it processes, for what purposes this personal data is processed, and on which legal basis. Additionally, HAIL EUROPE explains the rights an individual has among other things.

Introduction

Both on the websites (www.hail-europe.com and www.hail-europe.nl), hereinafter referred to as ‘’the websites’’), as well as in the exercise of its activities, HAIL EUROPE processes personal data. When processing personal data, HAIL EUROPE generally acts as the data controller in the sense of the General Data Protection Regulation (hereinafter referred to as ‘’GDPR’’). In cases where HAIL EUROPE does not determine the purpose and/or manner in which personal data is processed, it acts as a processor in the sense of the GDPR.

Common actions related to personal data include the collection, recording, storage, modification, retrieval, consultation, use, provision, and deletion of such information. HAIL EUROPE does not use automated processes to make decisions that could have significant consequences for individuals. This refers to decisions made by computer programs or systems without the intervention of human parties, such as employees of our organization.

The websites of HAIL EUROPE do not intend to collect data from individuals under the age of eighteen (18) unless they have obtained permission from their parents and/or legal guardians. However, HAIL EUROPE cannot verify if a visitor is under the age of eighteen. For this reason, HAIL EUROPE advises parents and/or guardians to be involved in the online activities of their children to prevent the collection of information about children without consent. If a parent and/or guardian believes that HAIL EUROPE has collected personal data about a minor without consent, HAIL EUROPE kindly asks them to contact them using the provided contact details.

Processing of Personal Data

The individuals whose data is processed by HAIL EUROPE can be categorized into two groups:

- Customers of its products (hereinafter referred to as ‘’Customers’’);
- Website users (hereinafter referred to as ‘’Users’’).

HAIL EUROPE collects personal data from individuals in the following ways:

- When the individual in question provides this personal data through HAIL EUROPE's websites (for instance, by creating an account);
- By contacting HAIL EUROPE in any way and requesting information about its products and/or services;
- By using the products and/or services of HAIL EUROPE;
- For control purposes and for the security of the website;
- When third parties provide data to HAIL EUROPE based on legal or contractual obligations;
- When data is generated based on the user's interaction with the websites, including through cookies.

The personal data that HAIL EUROPE processes for Customers relate to the following categories of personal data:

- Company name;
-Address details;
- Date of birth;
- (Email) address;
- Telephone number;
- Payment information;
- VAT number;
- Data related to placing orders;
- Communication preferences;
- Other data whose processing is necessary under laws and regulations.

The personal data that HAIL EUROPE may process for Users relate to the following categories of personal data:

- Address details;
- Date of birth;
- (Email) address;
- Telephone number;
- Payment information;
- Data related to the user's device, such as an IP address;
- Communication preferences;
- Information obtained via cookies, about the user's browsing behavior;
- Other data whose processing is necessary under laws and regulations.

For Users, it should be noted that specific personal data will only be processed by HAIL EUROPE once a User creates an account on the websites.

In situations where it is necessary for the individual to provide certain (personal) data, they will be informed about the potential consequences if this data is not provided. Although providing personal data is never mandatory, there might be instances where if the individual chooses not to provide personal data deemed necessary at that time, we might not be able to provide the individual with our products and/or services.

Purposes and Legal Bases

HAIL EUROPE processes the personal data of individuals exclusively based on the legal bases provided in the GDPR. These legal bases are as follows:

- Consent.
- Execution of a contract with an individual.
- Compliance with a legal obligation.
- Legitimate interest of HAIL EUROPE or a third party.

HAIL EUROPE processes certain personal data to pursue its legitimate interests, which include but are not limited to marketing activities, advertising, research of our products and/or services, IT management and security, and sharing with our affiliated companies.

HAIL EUROPE processes personal data of Customers for the following purposes, based on the respective legal bases mentioned:

Purpose	Legal Basis
Offering our products and/or services or maintaining a relationship with Customers, including offering customer service or technical support and processing requests related to products and/or services.	- Execution of a contract - Legitimate interest
Improving the products and/or services offered, including by analyzing their use.	- Execution of a contract - Legitimate interest
Establishing and maintaining a customer relationship with Customers.	- Execution of a contract - Legitimate interest
Handling, (internal) management, and invoicing.	- Execution of a contract - Legitimate interest
Sending newsletters and/or other messages, such as sending informative messages about products and/or services or responding to questions and requests from Customers.	- Execution of a contract - Consent
Offering targeted advertisements based on the interests of Customers, using cookies and similar technologies to collect relevant information about customers.	- Legitimate interest - Consent
The enforcement or application of laws and regulations.	- Legitimate interest - Legal obligation
Handling disputes (with Customers), including legal disputes and/or compliance with laws and regulations.	- Legitimate interest - Legal obligation

HAIL EUROPE processes personal data of Users for the following purposes, based on the respective legal bases mentioned:

Purpose	Legal Basis
Offering our products and/or services or maintaining a relationship with a User, including offering customer service or technical support and processing requests related to products and/or services.	- Execution of a contract - Legitimate interest
Improving the websites, including by analyzing their use.	- Execution of a contract - Legitimate interest
Establishing and maintaining a customer relationship with Users, for example when a User requests a quote.	- Execution of a contract - Legitimate interest
Internal management.	- Execution of a contract - Legitimate interest - Legal obligation
Sending the HAIL EUROPE newsletter.	- Legitimate interest - Consent
Offering targeted advertisements based on the interests of Users, using cookies and similar technologies to collect relevant information about users.	- Legitimate interest - Consent
The enforcement or application of laws and regulations.	- Legitimate interest - Legal obligation
Handling disputes (with Users), including legal disputes and/or compliance with laws and regulations.	- Legitimate interest - Legal obligation

Sharing of Personal Data

HAIL EUROPE will not provide personal data to third parties as a principle unless:

- The personal data is provided to processors engaged by us with whom a data processing agreement has been concluded, or independent data controllers, for example, IT, hosting, HR, or other service providers, external consultants, accountants, or lawyers;
- HAIL EUROPE is legally obliged to provide personal data to competent authorities, such as regulators or other public authorities;
- The personal data is provided to a company that is affiliated with HAIL EUROPE and/or a third party or within the company of HAIL EUROPE;
- Other third parties, provided explicit Consent has been given.

Sharing personal data with the aforementioned parties will only occur for the purposes outlined in this privacy statement, and within the boundaries of this privacy statement and the applicable laws and regulations. This also applies if HAIL EUROPE is legally required to hand over personal data to a competent authority. The parties that gain access to the personal data are responsible themselves for complying with privacy legislation. Therefore, HAIL EUROPE does not bear responsibility or liability for the processing of personal data by these involved parties.

Transfer of Personal Data Outside the European Economic Area

To facilitate the delivery of products and/or services, it may be necessary for HAIL EUROPE to transfer personal data to countries outside the European Economic Area (EEA). In situations where such transfer occurs, HAIL EUROPE takes all appropriate measures to ensure the legitimate transfer of personal data to these countries. These measures include entering into a (model) contract with the recipient outside the EEA, which has been approved by the European Commission or the relevant national regulator. This guarantees the lawful transfer and protection of personal data, and complies with the current privacy legislation.

Cookies

A cookie represents a small file that requests Consent to be placed on a computer's hard drive. Once an individual agrees, the file is added and the cookie helps analyze web traffic or signals when a person visits a specific website. Cookies enable web applications to respond on a personal level. As a result, the web application can adjust its actions based on individual needs, preferences, and dislikes by gathering and remembering information about these preferences.

To determine which pages are used, HAIL EUROPE uses traffic log cookies. This assists HAIL EUROPE in analyzing data about web page traffic and aids in improving the websites to better cater to the needs of Customers and Visitors. This information is used solely for statistical analysis and is then removed from the system.

Typically, cookies contribute to a better website experience since they make it possible to track which pages an individual finds valuable and which ones they don’t. A cookie does not give HAIL EUROPE access to an individual's computer or any information about that individual, other than the data the person shares with HAIL EUROPE. The choice to accept or reject cookies is up to the individual. Most web browsers automatically accept cookies, but the browser settings can typically be adjusted to refuse cookies. However, this may prevent the individual from making full use of the websites.

HAIL EUROPE uses the following cookies for the following purposes:

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

Retention Periods

Personal data processed by HAIL EUROPE will not be retained longer than strictly necessary for the purposes described in this privacy statement, unless required by law. For instance, administrative data will be kept for seven years, and personal data provided for the purpose of requesting a quote will be deleted once the offered quote is declined.

Technical and Organizational Security

Measures HAIL EUROPE has implemented effective technical and organizational security measures to safeguard the protection of individuals' personal data. These appropriate measures include, among others:

- Security of its servers to prevent unauthorized access;
- Equipping its computers with virus scanners and firewalls to enhance protection;
- Imposing code of conduct on its employees to maintain safety;
- Requiring its employees to maintain strict confidentiality to protect the data.

Furthermore, HAIL EUROPE also takes measures to protect individuals' personal data from data breaches. A data breach is defined as a violation, both unintentional and unauthorized, of security resulting in the loss of personal data, unlawful modification, unauthorized provision, or viewing.

Rights of Data Subjects

Under the GDPR, a data subject has the right to access, correction, and deletion of their personal data. They can also object to the processing of their personal data. Additionally, they have the right to request HAIL EUROPE to restrict processing and to transfer the data to another party. This means that data subjects have the right to receive the personal data that HAIL EUROPE has about them in a structured, commonly used, and machine-readable format, and possibly to transfer it to another organization.

Depending on the country in which the data subject resides and/or is based, they have the right to file a complaint with a supervisory authority overseeing compliance with personal data protection rules. In the Netherlands, for example, this is the Dutch Data Protection Authority, located in The Hague. More information can be found on the website of the Dutch Data Protection Authority, www.autoriteitpersoonsgegevens.nl.

If a data subject wishes to exercise any of the aforementioned rights or if they have questions about this privacy statement, they can contact HAIL EUROPE using the provided contact details. It's also possible to unsubscribe from the newsletter by sending an email to HAIL EUROPE. If a data subject has given Consent for the processing of their personal data, they have the right to withdraw this Consent at any time.

Changes to this Privacy Statement

HAIL EUROPE reserves the right to modify this privacy statement. Any modifications will be announced on this page. HAIL EUROPE therefore advises data subjects to regularly check this page for any updates. The current Privacy Statement was updated on August 18, 2023.